The curious, the adventurous, the roamers and the wanderers are waiting with bated breath for the world to welcome us back. Not all of us will travel as soon as those doors open, but we are waiting, waiting to see what the new normal in the world of hospitality will look like.
In this moment, in these past months, we are truly global. Globally connected by fear, uncertainty, a longing for normalcy and a handful of really great memes.
Countries around the world are moving at a different pace, the pace and each move determined by where they are in this pandemic and, more importantly, by who they are as a society. For some, it’s been two steps forward and one step back. Some have opened, some are preparing to open and some are still in that unknown space of cautious optimism.
I spoke to properties around the world to find out what their opening plans are, what they are doing to keep their employees and guests safe and what a stay with them will look like moving forward. I’ve asked each property a series of the same questions and what I have found is that they have all been fervidly planning, and now implementing, practices and protocols designed to keep their employees and guests safe.
There are multiple protocols that are being implemented across the board such as hand washing stations and/or hand sanitizers located in multiple areas of the properties, extensive cleaning and disinfecting procedures for guest rooms and public areas, staff in PPE, guests required to wear masks in public areas and buffets replaced with à la carte options. What I’ve listed below is what each property is doing in addition to these steps.
All but one of the properties listed below are properties that I have stayed at in the past. I reached out to these specific properties as I believe them to be great options for a social distancing getaway. The one property I have not stayed in is one that I am hoping to stay in this fall. However, as with everything now, there are no guarantees. We are all learning to be a bit more flexible, aren’t we?
Here are approaches that properties around the world are taking:
Africa
Tanzania
Nomad Tanzania
Nomad Tanzania is a collection of intimate safari lodges and camps located across Tanzania. Nomad has long been considered pioneers of the Tanzanian safari.
Here is what Nomad is doing to keep guests and staff safe:
- All guests are encouraged to apply for visas pre-travel in order to avoid unnecessary time at the airport.
- Upon arrival, guests will have temperatures checked and will be the first to enter their rooms.
- Camp crews will be operating in teams who will arrive in two-week isolation rotations. Once they have successfully cleared that isolation period, they will arrive at the camp and have their temperatures taken each day.
- All staff have been trained on social distancing measures and safe interaction with guests.
Here’s how your stay may look a little different:
- Game drive vehicles will be allocated on a private basis where possible. Otherwise, vehicles will be limited to a maximum of four individuals.
- For dining, there will be no buffet set ups and guests will eat at their own separate tables, as opposed to one large communal table.
I can’t think of any better place than the African bush to socially distance. A safari experience with Nomad is generally quite private and the majority of your time is spent outdoors. Nomad is prepared to safely welcome you.
As of mid-August, all of Nomad’s properties have reopened. They have also frozen their 2020 rates, are offering fantastic off-season rates and have adjusted their cancellation/payment policies for reservations impacted by Covid-19. If you have been considering that once-in-a-lifetime safari, When is Now!
You can find Nomad’s full list of protocols here.
You can read more about our Nomad experience here and here.
We were set to visit two Nomad properties, with ten friends, in June of this year. Thankfully, we were able to postpone to next year.
Zambia
Islands of Siankaba
Floating in the middle of the Zambezi river, Islands of Siankaba is an absolute dream and even more so if you are looking to limit contact with others. This seven-chalet lodge, connected by rope bridges, is just down river from the iconic Victoria Falls and has plenty of activities (or not) that are suited for just you and your plus one.
In addition to thorough sanitation and cleaning procedures, here’s how the team at Islands of Siankaba will keep guests safe:
- Guest must produce valid health clearance certificate prior to arrival.
- Guest’s temperatures will be taken upon arrival.
- Guests will be asked to wear masks in public areas and will be advised to limit touching surfaces in communal areas.
Islands of Siankaba is in the unique situation of being set in the village of Siankaba and staffed by villagers. They are being incredibly cautious to protect the local village.
Here are a few things they are doing to keep staff safe:
- Uniforms will be left on-site at the end of each shift to be laundered there.
- High risk staff will be assigned to duties that entail minimal interaction with guests and other staff.
- Temperatures will be taken and logged each day.
- Staff will be regularly tested for Covid-19.
Again, remote lodges like Islands of Siankaba are already “socially distanced”, but here are a few things that will be different with your stay:
- Guests will dine at separate tables as opposed to communal dining.
- Sundowners on the Zambezi will be separate or appropriately socially distanced.
- Pool usage will be limited to different time slots for separate guests.
Because of Islands of Siankaba’s remote location, their staff have not been greatly exposed to the public. At this moment, there have been no confirmed cases of Covid-19 in the area. The team at Islands of Siankaba has worked diligently in educating the villagers about the virus and have supplied masks, soap and hand sanitizers to the village and surrounding community. As a small lodge, they are able to accommodate any special guest requirements.
Islands of Siankaba have also put a contingency plan in place in case one of their guests or staff members become ill.
The lodge is currently open to local guests and hopes to welcome international guests in the early part of next year. You can find out about their current specials through your travel agent or by reaching out to them directly.
You can find a (very old) blog post from my second visit to Islands of Siankaba here. I think it’s time for me to return so I can update this.
Mexico
Puerto Vallarta
Ocho Cascadas
Dangling over the Pacific Ocean, Ocho Cascadas is another property that lends itself to social distancing. Comprised of just nine large, open air and fully serviced villas, you never need to leave the property.
However, they are taking the extra steps necessary to ensure guest safety. Aside from cleaning, sanitizing and making sure staff have PPE, here is what Ocho Cascadas is doing to keep guests and staff safe:
- Staff will be provided PPE equipment and their uniforms will be left on-site for laundering at the end of each shift.
- During breaks/meal times, staff will be limited to three people per table.
- Staff will have their temperature taken and logged upon arrival for their shift.
At the time of writing, no staff member has had the virus.
For guests, things will be slightly different:
- Check-in will be “VIP style”. Guests will be directed to their villa where they will find their disinfected villa keys in a sealed bag.
- Upon entering their villa, guests will find a welcome kit that will include a face mask, sanitizing hand gel and gloves.
- Groceries and other villa deliveries will be disinfected before delivered to guests.
- Massage services are suspended for the time being.
- The (very loved) weekly cocktail welcome party will be put on hold until further notice.
Ocho Cascadas is open now! However, although they are taking steps designed to keep staff and guests safe, they offer no flexibility for cancellations, postponements or rescheduling due to the pandemic. We were set to bring a group of sixteen people to the property in August. The majority of our group are very uncomfortable traveling right now and some fall in the high risk category. So as a group, we decided to postpone or reschedule the trip until it is safer to travel. Unfortunately, the person in charge of bookings informed me that he will not allow us to do so and that we will not get our deposit back unless they rent our rooms.
We have had to cancel, postpone and reschedule many flights and hotels because of the pandemic and have had no issues at all. This Ocho Cascasdas response is more of an outlier. As such, unless you are willing to travel regardless of what is going on with the pandemic, I highly recommend waiting until the world is a more stable place before booking here.
Either way, I will provide an update on what the final outcome wis with our situation.
Europe
Portugal
Santiago de Alfama
Santiago de Alfama…swoon. Lisbon…swoon. Portugal’s response to Covid-19…swoon.
Santiago de Alfama, located in the historic Alfama district of Lisbon, is a perfectly restored historic building comprised of just nineteen rooms. The owners of this property have poured their hearts and souls into this building and are mind-blowingly creative in all that they do.
Below, are just a few of the steps the charming, family-owned-and-operated Santiago de Alfama is taking to ensure the safety of all staff and guests.
To begin with, Portugal has not been as dramatically affected by Covid-19 as some of their neighbors. Due to contact tracing and acting quickly while their numbers were low, they were able to rein it in quickly.
- Only essential staff will be on site and overlap between shift changes has been shortened.
- Carpets treated with antiseptic will be placed in entry ways to trap incoming dirt and bugs.
- Linens washed at 90 degrees celsius.
- Staff leaves uniforms at the property for washing.
- All menus have been removed and all hotel and restaurant payments are contactless.
- Unique hand washing stations will be set up on-site.
- A contingency plan has been developed in case any staff or guests become ill while on property.
- Only one guest is allowed in the Beauty Bar at a time and they must have an appointment.
Santiago de Alfama has received the Portuguese Tourist Board’s “Clean and Safe” accreditation. You can find out more about that here. As of August 20th, the UK has lifted quarantine rules for Portugal.
As the team at Santiago de Alfama says: Lisbon is as beautiful and as romantic as ever. Be sure to check their website for their current promotions!
Asia
Sri Lanka
Reveal the Collection
Sri Lanka and is awaiting your visit, and you have some fantastic options for lodging! Reveal the Collection has an assortment of boutique properties, located all over Sri Lanka that are perfect for a social distancing getaway.
Sri Lanka is another country that managed to get Covid-19 under early control.
Here is what Reveal the Collection is doing to keep their staff and guests safe:
- Each hotel will have it’s own Health and Safety team.
- Once you book any of the Reveal Collection properties, they will reach out to you to share their safety precautions and guidelines.
- A completed guest registration form and copy of your passport will be required in advance of your stay.
- A list of all previous countries you have visited and Sri Lankan hotels you have stayed in is required in advance of your stay.
- Your temperature will be checked upon check-in.
- Your luggage will be disinfected upon arrival and your room key will be disinfected in your presence before being handed over to you.
You can read more about Reveal the Collection’s safety measures here.
#SriLankaisalive
Caribbean
Dominica
Secret Bay
Yet another perfect country and perfect property for social distancing is Dominica’s Secret Bay. When it comes to the Caribbean, Dominica is still considered undiscovered. It is raw, wild and full of adventure, and it is home to the incomparable Secret Bay, a six-star rainforest hideaway. Secret Bay is another property where each of its six villas are fully serviced, meaning you have a full kitchen and can have groceries pre-stocked before your arrival, as well as delivered during your stay.
In the team at Secret Bay’s words: “While ‘social distancing’ has become a buzzword, Secret Bay’s guest experience was based on this idea by design. It’s in our DNA! Secret Bay has always been about creating a private and personal experience where guests can have as much or as little interaction with others as they choose.”
Secret Bay is executing and going beyond WHO, PAHO, CDC and local health authorities’ mandates and guidelines. Here are other approaches they are taking to secure the safety of all staff and guests:
- Instead of a formal check-in, guests are greeted in their villa.” That means no lobby, no elevator buttons, no lingering in gathering spaces.
- Upon arrival, guests will receive a wellness kit that includes branded masks, gloves, sanitizers and wet wipes
- Villa kitchens will be equipped with a box of utensils for their exclusive use throughout their stay.
- Guests enjoy freestanding accommodations that are spread across acres of rainforest at a density of less than 10%.
- A dedicated villa attendant remains with the guest throughout their stay, so guests aren’t seeing a different face every day.
- The staff doesn’t require much additional training as much of the new protocols have existed and been enforced here since day-one.
You can read more about Secret Bay’s “Stay Well” program here.
You can read about our incomparable Secret Bay experience here.
Secret Bay is running a couple of specials right now. Ready to get away for an extended “workcation”? Check out a fabulous option here! Want to take your entire crew of family and friends and social distance together? That’s an option, too! Secret Bay will unveil four new villas in November, so the more the merrier!
French Polynesia
Bora Bora
St. Regis Bora Bora
Imagine, your own private over-water villa, removed from crowds and chaos. What better place to socially distance than the St. Regis in Bora Bora?
French Polynesia is currently Covid free and they’d like to keep it that way. However, they also want to welcome you back. The island nation has implemented a system that took effect July 15th designed to do both. It is an evolving process that I hope continues to be successful.
Here is how St. Regis Bora Bora is keeping guests and staff safe in addition to French Polynesia’s measures:
- Upon arrival at the Bora Bora airport, a St. Regis airport greeter will invite you to help yourself to a lei and a sanitary welcome kit that includes masks, hand sanitizer and your own pen.
- Your temperature will be taken and your luggage will be sprayed with sanitizer.
- Before boarding the boat to the resort, you will be asked to use the hand sanitizer and wear your mask. If the boat is shared, each guest will be seated accordingly.
- At the resort, you will be assigned your own bicycles and snorkeling equipment to be used during your stay.
- All menus for dining outlets and the spa will be replaced with boards and digital versions.
- At the spa, facials and head treatments are temporarily unavailable.
- The gym will be limited to a certain amount of guests at one time.
You can read more about St. Regis Bora Bora’s safety measures here.
Please keep in mind that French Polynesia’s requirements for entry can (and do) change at any time, so if you are planning a trip there, check here for updates on a regular basis.
The decision on whether or not to travel right now is a personal decision. If it’s an idea you would like to explore more of know that the properties above are committed to keeping you well and safe.
Other than the one property mentioned, all properties have a very flexible cancellation/postponement policy. Please check each property’s website for complete information.
I hope that we are all able to freely explore this beautiful world and do so soon. In the meantime, stay safe, wash your hands, wear your mask, be kind, do your part.